Customer Service

Call: +1 208 921 4126

Shipping & Delivery
  • All orders are shipped with delivery confirmation.
  • Check our Shipping Rates page for all rates and expected delivery times.
  • Shipping fees are not refundable under any circumstance.
  • All orders are shipped in the order they are received. “In stock” items are shipped within 24 hours after they are received.  "Out of Stock" items are noted on product and detail pages and will ship as they become available.
  • We primarily use USPS to deliver our orders. In special cases, UPS & FedEx are available for large orders or items that must be expedited.
  • will send you a tracking # as provided by the shipping carrier, as your order ships. Please allow at least 12 hours for the USPS website to update before seeking tracking reports.
  • Once an order ships from Slim Timber, tracking is expressly the customer’s responsibility. We do not track packages nor do we have access to any additional information regarding a parcel’s location other than the USPS tracking number you are provided with as a parcel ships. 
Returns & Replacements
  • Merchandise that has been used or altered will not be accepted for return or exchange.
  • Returns will be accepted only if the return is sent within thirty (30) days of the delivery confirmation date (unless manufacturing defects are present).
  • If your item is in like new condition, you may exchange your item for a different finish or product.
  • A full refund of the purchase price, excluding the shipping, will be made promptly upon receiving the merchandise in the same condition in which it was shipped.
  • We do not refund shipping costs or credit card fees. They will be deducted from the total amount of your refund.
How to return an item:
  • Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of receiving your purchase.
  • Please email to request a refund or exchange.
  • Please specify your intentions for returns/exchanges/refunds with your return along with your order number.
  • Mail your returned item to:
    Slim Timber 
    3696 Adams St
    Garden City, ID 83714

Privacy & Security

What information do we collect?

We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Any of the information we collect from you may be used in one of the following ways:
To personalize your experience

  • Your information helps us to better respond to your individual needs
  • To improve our website

    We continually strive to improve our website offerings based on the information and feedback we receive from you
  • To improve customer service

    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions

    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To administer a contest, promotion, survey or other site feature

  • To send periodic emails

    The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.